Refund & Return Policy

Return Window

We accept eligible return requests within 30 calendar days of the confirmed delivery date.

Return Eligibility

For returns due to a change of mind, items must be unused, in their original condition, and returned with their original packaging and accessories, where applicable.

If an item arrives damaged, defective, or incorrect, please contact our customer support team with your order number and photographs of the issue.

How to Request a Return

To initiate a return, email contact@mail.wondermex.com with your order number, the item you wish to return, and the reason for your request.

Our customer support team will review your request and provide return instructions and the applicable return address.

Please do not send items to our business contact address unless our support team specifically instructs you to do so.

Return Shipping Costs

For eligible change-of-mind returns, the customer is responsible for return shipping costs.

For damaged, defective, or incorrect items, return shipping costs will be handled as follows: 

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery and provide:

• Your order number;

• Clear photographs or videos of the item;

• Photographs of the original packaging;

• A photograph of the shipping label;

• A description of the issue.

Please retain the item and all original packaging until your request has been resolved. Do not dispose of or return the item unless instructed by our customer service team.

After reviewing the evidence, we may offer a replacement, refund, or another appropriate resolution.

For damaged, defective, or incorrect items, Wondermex will cover the reasonable return shipping costs when a return is required and approved by our customer support team.

Please contact us before returning any item. We will provide the appropriate instructions and confirm whether a return, replacement, or refund is required.

Refund Processing

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your financial institution may require additional time to post the refund.

Exchanges

For damaged, defective, or incorrect items, please contact our customer support team to discuss available replacement or refund options.

Contact Information

Wondermex

Operated by Guangzhou Shengfen E-Commerce Co., Ltd.

Email: contact@mail.wondermex.com